Here’s what’s happening this week in WebRTC:
WebRTC and the growth of real time communications applications and services are fueling more companies, developers and products joining the market. Here are the top WebRTC stories this week.
The contact center has certainly seen its fair share of evolution, transformation and change thanks to technology. As customers and end users start to get more comfortable on multiple platforms, companies and call centers need to adjust and adapt multichannel service strategies. Now, emerging technology WebRTC is asking the contact center to adapt once again, serving the needs of customers demanding real time communications directly from their browsers.
It wasn’t too long ago that Comcast’s principal architect from the office of the CTO Chris Wendt first dropped word about how Comcast’s new X1 platform would bring with it some Web-based real-time communications (WebRTC) capability when it became widely available in 2015. But now, further word has emerged to better note what those capabilities will bring to the user, and based on the current reports, Comcast’s X1 is going to have quite a bit going for it when it arrives for the user.
As technologies like WebRTC and HTML5 continue to grow and adapt to the changing Internet landscape, it’s evident how important real time communications will be in the future of the Web. Websites are no longer restricted to static webpages, and are becoming more of a collaborative platform for engaging, sharing and communicating with others.
TMC, Systemwide Media and PKE Consulting announced today WebRTC Conference & Expo V will take place November 18-20, 2014, at the San Jose Convention Center in San Jose, California. This event brings together Web-Based Real-Time Communications (WebRTC) architects, enablers and users to learn about the latest WebRTC platforms and applications, implementation strategies and new technologies.